Frequently asked questions
Making a complaint
What do I do if I have a complaint?
The Secretariat are committed to providing the best possible service to all
its customers. However, if you are unhappy with our service we want to know
so that we can take action to improve.
What is a complaint?
A complaint is any written or spoken expression of dissatisfaction with the
service that we provide. We aim to ensure that we:
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Treat complaints seriously and deal with them properly
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Resolve complaints promptly
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Learn from complaints and take action to improve our service
What to do if you have a complaint
If you have a concern about the administrative way an appeal was handled
you can complain about the Secretariat of the CSAB in writing, by fax, by e-mail
or by telephone. Complaints should be addressed to:
What happens next?
If you complain over the telephone, we will try to resolve your complaint
on the spot. Similarly, if you complain in writing, by fax or by e-mail, we
will try to respond promptly and in any case within 15 days. If this is not
possible, we will explain why and give a new deadline.
If you are not happy with the initial response you receive, please write to
John Davies, the Chair of the Civil Service Appeal Board at the above
address.
