Civil Service Appeal Board
The Secretariat are committed to providing the best possible service to all its customers. However, if you are unhappy with our service we want to know so that we can take action to improve.
A complaint is any written or spoken expression of dissatisfaction with the service that we provide. We aim to ensure that we:
If you have a concern about the administrative way an appeal was handled you can complain about the Secretariat of the CSAB in writing, by fax, by e-mail or by telephone. Complaints should be addressed to:
If you complain over the telephone, we will try to resolve your complaint on the spot. Similarly, if you complain in writing, by fax or by e-mail, we will try to respond promptly and in any case within 15 days. If this is not possible, we will explain why and give a new deadline.
If you are not happy with the initial response you receive, please write to John Davies, the Chair of the Civil Service Appeal Board at the above address.