Guidance notes for departments/agencies
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Performance targets of the Civil Service Appeal Board
The CSAB has performance targets that are agreed with the Cabinet Office for dealing with appeals and they are as follows:
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Appeals to be heard within 18 weeks of receipt in 90% of cases
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Decision letters to be sent out within 24 hours of hearings
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Reports of hearings to be sent out within 20 working days of hearings in 95% of cases
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Compensation awards to be issued within 15 working days of receipt of representations on contributory fault and, where appropriate, the “Polkey” factor in 100% of cases.
