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Guidance notes for departments/agencies

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What happens next?

If you complain over the telephone, we will try to resolve your complaint on the spot. Similarly, if you complain in writing, by fax or by e-mail we will try to respond promptly and, in any case, within 15 days. If this is not possible, we will explain why and give a new deadline.

If you are not happy with the initial response that you receive, please write to Mr John Davies, Chairman, Civil Service Appeal Board, at the above address.

Further details concerning the Board, its functions and its work can be found at www.civilserviceappealboard.gov.uk

See also the Civil Service Management Code, Chapter 12, paragraphs 12.1.12-12.1.41