Guidance notes for departments/agencies
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What happens next?
If you complain over the telephone, we will try to resolve your complaint
on the spot. Similarly if you complain in writing, by fax or by e-mail we
will try to respond promptly and, in any case, within 15 days. If this is
not possible, we will explain why and give a new deadline.
If you are not happy with the initial response that you receive, please
write to Mr John Davies, Chairman, Civil Service Appeal Board at the above
address.
Further details concerning the Board, its functions and its work can be
found at: www.civilserviceappealboard.gov.uk
See also the Civil Service Management Code, Chapter 12, paragraphs
12.1.12-12.1.41
