Guidance notes for officers appealing | Complaints
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What to do if you have a complaint about the performance of the CSAB
The Secretariat is committed to providing the best possible service to all
its customers. However, if you are unhappy with the service provided we
want to know so that we can take action to improve.
What is a complaint?
A complaint is any written or spoken expression of dissatisfaction with the
service that we have provided. We aim to ensure that we:
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Treat complaints seriously and deal with them properly
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Resolve complaints promptly
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Learn from complaints and take action to improve our service
What to do if you have a complaint
If you have any concerns about the way in which the Secretariat of the
CSAB handled the
administrative aspects of your case, you should write to:
Keith Wright
Secretary to the Board
Rm G32, 22 Whitehall,
London
SW1A 2WH Tel: 020 7276 3832
Fax: 020 7276 3836
E-mail:
keith.wright@cabinet-office.x.gsi.gov.uk
