Civil Service Appeal Board

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Guidance notes for officers appealing | Complaints

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What to do if you have a complaint about the performance of the CSAB

The Secretariat is committed to providing the best possible service to all its customers. However, if you are unhappy with the service provided or have any concerns about the way in which the Secretariat of the CSAB handled the administrative aspects of your case you should write to Keith Wright at the address given above.

What is a complaint?

A complaint is any written or spoken expression of dissatisfaction with the service that we have provided.  We aim to ensure that we:

• Treat complaints seriously and deal with them properly
• Resolve complaints promptly
• Learn from complaints and take action to improve our service.